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TechSmith Store  >  Online Store FAQ  >  Returns and Cancellations

Returns and Cancellations

What is your refund policy?

TechSmith wants you to be satisfied with our products.

If, for any reason, the software you receive does not meet your expectations, you can return it to us within 30 days of the date of purchase.

Desktop Products may be returned for a full refund subject to following conditions

  • Prior approval and a Return Material Authorization Number (RMA#) are required to return a physical product. RMA will expire 30 days after date of issue.
  • To obtain the RMA# please use our return request form to obtain an RMA. You may also call Customer Service at 1.800.517.3001 x636, 8:00 AM - 7:00 PM EST, Monday - Friday. Please have your customer number and/or order number available when you call.
  • Damaged or defective product must be reported within 15 days of the delivery date for credit or replacement at our discretion.
  • Returns for any other reason must be requested within 30 days of the purchase date.
  • Once an RMA# has been obtained, securely pack the item(s) in an external carton. If available, include a copy of the packing list. We strongly advise that you obtain a tracking number for your shipment. Please use a sturdy shipping box.
  • Clearly mark the RMA# assigned by our Customer Service Department on the return label placed on the outside of the shipping carton.
  • Return the package to:

  • TechSmith Corporation
    ATTN: RMA#
    2405 Woodlake Dr.
    Okemos, MI 48864

  • Prompt credit will be issued for all acceptable pre-authorized returns when they arrive back at our warehouse.
  • If you had an electronic install of the software, then we will ask you to uninstall the product from your computer before we issue the refund.
  • If you purchased the software from one of our authorized resellers or affiliates, then you must contact that company to process your return. We can only accept returns for product purchased directly from TechSmith Corporation.

Subscription services may be refunded subject to the following conditions:

  • You may cancel your Monthly subscription at any time but will not be issued a refund.
  • You may cancel your Annual subscription at any time and will only be issued a refund if you cancelled within 30 days of purchase or renewal.

More questions? Back to Main Help Page

How do I request a refund?
To request a refund, please fill out this form.

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When will my credit appear on my credit card?
Your refund credit will appear on your card 5 - 7 business days after your return request has been fulfilled.

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How do I cancel an auto-renew subscription?
To cancel your subscription order, please send a cancellation request to Customer Service. You will need to enter your order number, select the "Subscription Request" subject, then select "Please cancel auto-renew on my subscription."

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What is your policy on cancelled subscriptions?
Shoppers (subscribers) will receive the subscription service for the full time period for which they have paid, even if the auto-renewal option is cancelled. Cancelling the auto-renewal on a monthly subscription means that the subscription will not be renewed in the following month, but the subscriber will continue to receive the subscription until that time. Similarly, cancelling an annual auto-renew subscription means that the subscription will not be renewed in the following year, but a subscriber will continue to receive the subscription for the remainder of the year.

More questions? Back to Main Help Page