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TechSmith Store  >  Online Store FAQ  >  Order Information

Order Information

What is my order status?

You can view your order status by looking up your order.

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What payment methods can I use?

We accept Visa®, MasterCard®, Discover®, American Express®, Diner’s Club®, and JCB, as well as check cards and ATM cards if they are issued by one of these major credit card companies. We also accept checks, money orders, and wire transfers.

Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

If you are interested in purchasing via check, money order, or wire transfer, please contact our Sales team for additional information

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Should I use spaces or dashes when I enter my credit card number?

No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.

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Does my billing address have to match the address on file with my credit card?

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

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Why is my credit card being rejected?

There are many possible reasons for a credit card not being accepted:

  • The card is expired.
  • You have reached or exceeded your credit limit.
  • You have exceeded your daily charge limit.
  • A computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment you can contact Customer Service for help. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.

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When will my credit card be charged?

Software and Service purchases will be charged to your card the day your order is placed. If physical delivery is requested, the shipping fee will be charged at the time your order ships*.

*This may result in more than one transaction on your credit card.

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How will the charge show up on my credit card?

The charge for your order will appear on your credit card as: "DRI*TechSmith"

The “authorization” amount on your credit card statement indicates that the payment information you entered is valid and the funds are available in your account for the purchase. The “settlement” amount on your credit card statement indicates that the funds were successfully deducted from your account and the transaction is completed. There can be two settlement amounts on your statement if you have ordered a physical box to be shipped. This is because we do not charge shipping until the box has left our warehouse. The settlement amount for the shipping fee may include taxes if applicable (the two settlement amounts will equal your order total).

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Can I order without a credit card?

If you would like to purchase via check, money order or wire transfer, please contact our Sales team for additional information.

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Do I have to pay sales tax?

Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address has been entered during checkout.

Tax-exempt individuals and entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.

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How do I get a copy of my invoice?

You can print a copy of your invoice from the Order Information page.

Click here to look up your order and print a copy of your invoice.

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How will you know where and how to send my physical product?

If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.

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How do I start a new order?

Because our site uses cookies, you may see some items in your cart that you no longer want. Click here to reset your shopping cart contents and start a new order.

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