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TechSmith Store  >  Online Store FAQ  >  Download Information

Download Information

How do I download my purchase?
You can click on the Download button on your order confirmation screen or the download link provided on your emailed receipt. The link will direct you to a TechSmith download page which will have further instructions as well as the download for the product.

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How can I re-download software that I have already purchased?
To download software you have already purchased, you can look up your order and click the Begin Download button or utilize the download link and software key provided on your emailed receipt.

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How do I get a physical version of my downloaded product?
If you would like to order a physical CD for your recent purchase, please contact our Sales team for assistance.

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How do I find my software key?
If you purchased directly from TechSmith, your email receipt will contain your software key. It can be found under the Order Details section of your receipt. For online purchases after January 2014, you can look up your order online to retrieve your key.

If you do not have a copy of your receipt, please try the key lookup tool on our website. You must use the same email as the purchase.

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What do I do if my software key is not working?
First, ensure you have the correct software key. You can look up your order online or utilize our online key lookup tool. If you continue to experience trouble, please contact Customer Service.

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