Returns and Cancellations
- What is your refund policy (this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
- Desktop products - If the software you receive does not meet your expectations, return it to us within 30 days of your purchase for a full refund.
Subscription services may be refunded subject to the following conditions:
- You may cancel your Monthly subscription at any time but will not be issued a refund.
- You may cancel your Annual subscription at any time and will only be issued a refund if you cancelled within 30 days of purchase or renewal.
More questions? Back to Main Help Page
- How do I request a refund?
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To request a refund, contact Customer Service.
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- How do I cancel my order (this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
- If you chose to pay by cheque or money order and have not yet sent your payment, your order will automatically be cancelled after 30 days.
You can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved because your order has already been shipped. Click here to submit a request to cancel your order.
If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order.
More questions? Back to Main Help Page
- When will my credit appear on my credit card?
- Your refund credit will appear on your card 5 - 7 business days after we receive your completed letter of destruction (ELOD or LOD).
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- How do I cancel an auto-renew subscription?
- To cancel your subscription order, please send a cancellation request to Customer Service. You will need to enter your order number, select the "Subscription Request" subject, then select "Please cancel auto-renew on my subscription."
More questions? Back to Main Help Page
- What is your policy on cancelled subscriptions?
- Shoppers (subscribers) will receive the subscription service for the full time period for which they have paid, even if the auto-renewal option is cancelled. Cancelling the auto-renewal on a monthly subscription means that the subscription will not be renewed in the following month, but the subscriber will continue to receive the subscription until that time. Similarly, cancelling an annual auto-renew subscription means that the subscription will not be renewed in the following year, but a subscriber will continue to receive the subscription for the remainder of the year.
More questions? Back to Main Help Page