Order Information

You can view your order status by looking up your order.

A Backup Disc is an additional service we offer for downloaded products. Backup Disc allows you to purchase a physical version of your downloaded software and is purchased from within the shopping cart. You can only purchase a Backup Disc for a download product you purchase. Backup Disc cannot be purchased as a stand-alone product.

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What payment methods can I use?

We accept Visa®, MasterCard®, EuroCard, American Express®, MasterCard maestro®, and Switch/Solo, as well as debit cards and ATM cards if they are issued by one of these major credit card companies.

You may also order using your PayPal account.

We also accept wire transfers. If you choose to pay by wire transfer, you will receive instructions on how to send your payment once you submit your order.

Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

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Should I use spaces or dashes when I enter my credit card number?

No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.

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Does my billing address have to match the address on file with my credit card?

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

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Why is my credit card being rejected?

There are many possible reasons for a credit card not being accepted:

The card has expired.
You have reached or exceeded your credit limit.
You have exceeded your daily charge limit.
A computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment you can contact Customer Service for help. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.

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When will my credit card be charged?

For purchases of downloaded products, your credit card will be charged the day after your order is placed.

For purchases of backup CD, you won't be billed until your product is shipped. This includes any preordered or backordered products. If your items are shipped separately you will be billed each time a product is shipped.

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How will the charge show up on my credit card?

The charge for your order will appear on your credit card as: "DRI*TechSmith"

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Can I order without a credit card?

Yes. In addition to credit cards we accept cheques, money orders and wire transfers. If you choose to pay by cheque, money order, or wire transfer, you will receive instructions on how to send your payment once you submit your order.

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Do I have to pay Value Added Tax (VAT)?

Pursuant to the Digital VAT Directive, European Union (EU) customers will be charged 15% value-added tax (VAT) on all downloaded digital products and services including software. A national VAT rate will be applied on physical goods for customers based in EU countries. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).

Unfortunately, we are unable to refund VAT if it has been applied to an order. If you intended to purchase without VAT included on your order, please contact our sales team. Please note, this will likely result in refunding the original order and repurchasing.

VAT invoices will be available here 5-7 days after your order has been placed.

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How do I get a copy of my invoice?

You can print a copy of your invoice from the Order Information page.

Click here to look up your order and print a copy of your invoice.

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How will you know where and how to send my Backup Disc?

If you order a Backup Disc, a Shipping Information page will appear during checkout so you can enter a shipping address.

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How do I start a new order?

Because our site uses cookies, you may see some items in your cart that you no longer want. Click here to reset your shopping cart contents and start a new order.

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